- Unique Asian Forged Iron Wok imarku woks & stir-fry pans have been forged with ten thousand hammered, finished with a unique hammer pattern, forming a micro-convex cooking surface that helps to prevent sticking. With deep and wide bottom, the carbon steel wok pan has excellent heat distribution and preservation effect as a traditional iron pot but heats quicker than traditional cast iron cookware. A breeze for a variety of cooking, especially for Asian meals which need high heat to stir-fry.
- Non-coating & Sticking-proof Made of refined iron with fewer impurities, Zhangqiu Chinese wok has no any chemical coating. Compared with cast iron pots made of untreated raw iron and coating cookware, it can achieve a healthier and more secure diet. Based on seasoning and maintenance, it will absorb the grease during cooking, form a protective film that getting better and better nonstick as using going, to be a nonstick wok, which helps to cook more delicious results with less oil.
- Effortless Cleaning It's easy to clean this smooth surface of Zhangqiu iron wok which only needs to wash with hot water and wipe dry. Because the uncoated non-stick oil film on the surface of the iron pot is still unstable at first, it is recommended that hand wash with hot water in time after using, dry it and apply a thin layer of oil to prevent rust. (As an iron wok, it's normal that if it rusts, you can also be removed it by brushing once rust occurs)
- Ergonomic Wood Handle with Cool Grip The handle of the iron pot was connected by triple rivets, you don't need to worry about the loosening problem. The detachable wooden handle stays cool when cooking at high temperature, and the ergonomic design of the wooden handle ensures a comfy grip, it's safe and comfortable to use. The hanging ring on the handle is designed for hanging storage for drying easily and saving kitchen space.
- Perfect Size and Proper Weight The large capacity 12.6inch Zhangqiu iron wok can meet the cooking expectations of 5~6 people. 2MM thickened pot body has better thermal insulation and energy saving. The weight of 2KG is much lighter than the cast iron pan, with the help of the anti-scalding handle and the helper handle, the ladies can move the wok easily. It's also the perfect gift for weddings, Valentine's Day, housewarmings, birthdays, Mother's Day, Thanksgiving and Christmas.
Why you can trust Imarku?
Everybody can cook better with imarku kitchen tools. Whoever you are Michelin Chefs or a new cooker. You can cook like a master!
Imarku keep upgrading our cooking tools including knives and cookware. A new design or items will be review by professional knife reviewer or other organizations before launch to market. And review by imarku hundreds Elites at first time.
Now our knives and cookware is using by 5 million chefs or family.Recieved over 30,000 5-star reviews from them. and our knives is recommand by professional recognization which is only review for top world knives brand. Eventhough we're not the best brand in the world this moment, we are the one which most economical top one in the world. You deservered and affordable from imarku!
imarku offer best quality with best price and best customer services. There is no perfert product in the world but we can make a perfect customer services. You can found imarku from any channel like Facebook,Instagram,Youtobe,Twitter,Pintrest etc. If any questions, you can find imarku anytime, anywhere!
IS IT SAFE TO ORDER ONLINE?
We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
HOW CAN I PAY FOR MY ORDER?
Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal. If there is a payment service we don’t currently use, let us know and we can add it to our list.
WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?
You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification. And when the tracking number updated, you will received and email with your order tracking information.
CAN I MAKE CHANGES TO MY ORDER?
Yes, when you want to make a change to your order, please contact us right away at email@example.com with your Order ID so that we can better assist you.
CAN I CANCEL MY ORDER?
We offer an industry record-length 120-day full money back guarantee (including the shipping) and a limited lifetime warranty.
If you want to cancel your order, simply send us a message with your Order ID and we will be pleased to assist you.
I AM MISSING A PRODUCT FROM MY ORDER. WHAT CAN I DO?
We are always here for you to ensure that your Imarku experience is exceptional. If you are missing a product from your order, please contact us at firstname.lastname@example.org and we will be happy to assist you.
DO I NEED TO PAY CUSTOMS ON MY ORDER?
Please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).
1).All orders will be processed after you order 24 business hours
We make every effort to ensure your order is processed, safely packaged and shipped as soon as possible.
If you want to cancel the order, please contact us within 24 hours, after the item has been shipped, it can't be canceled.
If you want to return the product, please check our Return Policy.
2). The order will be shipped from the United State, Shipping fee is free to US , and the Shipping way is by USPS/UPS/Logistic US.
Shipping Time(About): USPS/UPS: 3-4 Business Day, Logistics US:3-5 Business Day
Reminding: Kindly note that you may received serveral package if you order bundle items. Pls wait for more days when you received first package. If still not received it in a week. Pls free to contact us about other packages :)
3).How do I check the status of my order?
When your order has shipped, you will receive an fulfilled email notification from us. And when the tracking number is updated, we will notified you via email again. Please allow 48 hours for the tracking information to become available.
4).If you haven’t received your order many days of receiving your shipping confirmation email, please contact us with your order number, We'll check it for you!
Our return policy lasts 90 days, it means you have 90 days after receiving your item to request a free return. If Over 90 days by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please don't reject the package if you found don't want it at the moment or the item is not the one you ordered. Pleass accept it first and contact us about return. If you reject the item cause the package is unable to tracking. Then we would think that you have received the package by default.
An item is only eligible for a return has two reasons:
1. Incorrect item was shipped.(Remember try to contact our customer service team by email)
2.For a return to be accepted, your item must be in the same condition that you received it; new, unused, unsharpened, and in its original packaging. You will need to provide photographic evidence.
Before start a return, you must contact us at email@example.com. And send us your Order number. If your return is accepted, we’ll send you address of wearhouse, as well as instructions on how to return your package.
Items sent back to us without first requesting a return will not be eligible for a refund or exchange and will only be sent back to you after payment of all shipping costs.
Return Shipping Adress:
105 Exchange Place #A.
Pomona, CA 91768 US
Return Shipping fee:
Free return when you received the knife and haven not used it yet. We can send you a return lable for return to us within 90 days after place order. If you it's pass 90 days, you will need to pay for shipping if the item have not use it yet and keeping new.
Additional non-returnable items:
- Gift cards
For exchange or enquiries, please contact us by email about the product details
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email, we will help you to check it.
1.You need to pay for your shipping costs for returning your item with non-quality problem within 90 days from the date you purchased it.
2. You will be responsible for paying for your own shipping costs for returning your item after 90 days from the receipt of original order.
3. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. If the customer doesn't pick up the goods on the specified date with the requirement, causing the goods to be destroyed, we'll not give a refund. If the goods are returned to warehouses by courier, the customer must be paid the additional fees.
5. Within the warranty period, the replacement is free but the shipping fee will be charged accordingly after 3-months.
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