IS IT SAFE TO ORDER ONLINE?

We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

 

HOW CAN I PAY FOR MY ORDER?

Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal. If there is a payment service we don’t currently use, let us know and we can add it to our list.

 

WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?

You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification. And when the tracking number updated, you will received and email with your order tracking information.

 

CAN I MAKE CHANGES TO MY ORDER?

Yes, when you want to make a change to your order, please contact us right away at imarku@imarku.net with your Order ID so that we can better assist you. 

 

CAN I CANCEL MY ORDER?

We offer an industry record-length 120-day full money back guarantee (including the shipping) and a limited lifetime warranty.

If you want to cancel your order, simply send us a message with your Order ID and we will be pleased to assist you.

 

I AM MISSING A PRODUCT FROM MY ORDER. WHAT CAN I DO?

We are always here for you to ensure that your Imarku experience is exceptional. If you are missing a product from your order, please contact us at services@imarku.net and we will be happy to assist you. 

 

DO I NEED TO PAY CUSTOMS ON MY ORDER?

Please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).

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