FREQUENTLY ASKED QUESTIONS
ORDERS
Is It Safe to Order Online?
We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
How Can I Pay for My Order?
Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal. If there is a payment service we don’t currently use, let us know and we can add it to our list.
Will I Receive a Confirmation Email When I Place My Order?
You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification. And when the tracking number updated, you will received and email with your order tracking information.
Can I Make Changes to My Order?
Yes, when you want to make a change to your order, please contact us right away at imarku@imarku.net with your Order ID so that we can better assist you.
Can I Cancel My Order?
We offer an industry record-length 90-day full money back guarantee (including the shipping) and a limited lifetime warranty.
If you want to cancel your order, simply send us a message with your Order ID and we will be pleased to assist you.
What Can I Do If I Miss a Product from My Order?
We are always here for you to ensure that your Imarku experience is exceptional. If you are missing a product from your order, please contact us at services@imarku.net and we will be happy to assist you.
Do I Need to Pay Customs on My Order?
Please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).
CARE AND MAINTENANCE
How To Clean A Kitchen Knife?
- Handle Safely: Hold the knife by the handle, keeping fingers away from the blade.
- Wash Promptly: Clean your knife right after use with warm water, mild soap, and a soft sponge to remove food residue.
- Rinse and Dry Immediately: Remove all soap and food residues under running water. Dry the knife thoroughly with a soft cloth to prevent rust.
- Store Properly: Store in a knife block, magnetic strip, or sheath to protect the blade and maintain sharpness.
- Avoid the Dishwasher: Avoid putting knives in the dishwasher whenever possible, even though they are dishwasher-safe; hand washing helps protect the blade and handle.
- Regular Maintenance: Hone and sharpen the blade as needed to preserve its sharpness.
How to Clean Stainless Steel Pans?
- Boil a Cleaning Solution: Fill the pan with about half an inch of water and add a cup of vinegar to the pan, then bring to a boil, allowing the vinegar and water to work on the stains.
- Neutralize with Baking Soda: Turn off the heat, then add 3 tablespoons of baking soda, and let it foam.
- Scour Gently: Once the solution cools slightly (it should still be hot, but not too hot to touch), scrub the pan with a sponge to remove stains.
- Rinse and Dry: Rinse thoroughly with water and dry completely to maintain shine.
How to Sharpen a Knife?
- Preparation: Place the whetstone on a flat surface and set the appropriate sharpening angle based on your knife type, maintaining this angle throughout.
- Grip the Knife and Apply Pressure: Hold the handle with one hand and apply pressure on the spine using your thumb. Use your other hand to press the cutting edge gently with three or four fingers.
- Start Sharpening: Begin at the heel of the blade and gradually move toward the tip.
- Slide and Repeat: Slide the blade forward on the whetstone (away from your body), lift at the edge, and repeat until sharp.
How to Clean Cast Iron Nonstick Pans?
- Cool Down: Let the pan cool completely before cleaning to avoid warping from sudden temperature changes.
- Wash Gently: Rinse the pan with warm water and use a soft sponge or cloth to remove food residue. Avoid harsh detergents as they can strip the nonstick coating.
- Avoid Soaking: Don’t soak the pan in water for long periods, as this can damage the seasoning and coating.
- Remove Residue: For stuck-on food, use a paste of coarse salt and water or a non-abrasive scrubber. For tough residue, add a small amount of coarse salt to the pan and rub it with a cloth or sponge to lift the debris.
- Dry Thoroughly: Wipe the pan dry with a towel or cloth to prevent rusting. You can also place the pan on low heat for a few minutes to ensure it’s completely dry.
- Season if Needed: Apply a thin layer of oil to the surface to maintain the nonstick coating to protect the nonstick coating and maintain its performance.
Where Are Imarku's Knives Manufactured?
Our products are made around the world with the best manufacturing partners. Please read our imarku brand story and you will know where our products come from.
SHIPPING AND RETURNS
90 Day Risk Free Guarantee
imarku.net is pleased to offer a 90-day full money-back guarantee — one of the strongest guarantees in the industry. Our return policy is valid for 90 days, so you have 90 days from the date of receiving your item to request a free return. Unfortunately, if more than 90 days have passed since your purchase, we’re unable to offer a refund or exchange.
Refund & Returns
In the unlikely event that you are not satisfied with your purchase, please send us an email at imarku@imarku.net with your Order ID along with any images of your concern and we would be pleased to assist you.
Lifetime Warranty
imarku has a limited lifetime warranty guarantee that is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use (dropping, cutting hard surfaces, prying, etc.), improper maintenance, accidents, or loss or theft.
If you ever have any issues with any imarku.net products, simply send us a message to imarku@imarku.net with your Order ID along with any images of your concern and we will be pleased to assist you.
US Shipping
All orders will be shipped within 24 business hours from the United States. Shipping is free within the U.S., and we use USPS, UPS, or a U.S. logistics carrier for delivery.
INTERNATIONAL SHIPPING
If you are located outside the U.S. and are having trouble placing an order on our website, please reach out to our customer service team at imarku@imarku.net, and we’ll be happy to assist you!
Contact Us
Not finding what you're looking for? Contact us directly at imarku@imarku.net.
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