Frequently Asked Questions

We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal. If there is a payment service we don’t currently use, let us know and we can add it to our list.

You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification. And once the tracking number is updated, you'll receive an email with your order's tracking information, which usually takes 1-2 business days to process.

Yes, when you want to make a change to your order, please contact us right away at imarku@imarku.net with your Order ID so that we can better assist you. 

We offer an industry record-length 90-day full money back guarantee and a limited lifetime warranty.
If you want to cancel your order, simply send us a message with your Order ID and we will be pleased to assist you.

We are always here for you to ensure that your Imarku experience is exceptional. If you are missing a product from your order, please contact us at services@imarku.net and we will be happy to assist you. 

Please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).

imarku.net is pleased to offer a 90-day full money-back guarantee — one of the strongest guarantees in the industry. Our return policy is valid for 90 days, so you have 90 days from the date of receiving your item to request a free return. Unfortunately, if more than 90 days have passed since your purchase, we’re unable to offer a refund or exchange.

In the unlikely event that you are not satisfied with your purchase from imarku.net, please send us an email at imarku@imarku.net with your Order ID along with any images of your concern and we would be pleased to assist you.

imarku has a limited lifetime warranty guarantee that is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use (dropping, cutting hard surfaces, prying, etc.), improper maintenance, accidents, or loss or theft.

If you ever have any issues with any imarku.net products, simply send us a message to imarku@imarku.net with your Order ID along with any images of your concern and we will be pleased to assist you.

All orders will be shipped within 24 business hours from the United States. Shipping is free within the U.S., and we use USPS, UPS, or a U.S. logistics carrier for delivery.

If you are located outside the U.S. and are having trouble placing an order on our website, please reach out to our customer service team at imarku@imarku.net, and we’ll be happy to assist you!