Return:
Our return policy lasts 30 days, which means you have 30 days after receiving your item to request a return.
If more than 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please don't reject the package if you don't want it at the moment or the item is not the one you ordered. Pleass accept it first and contact us about return. If you reject the item cause the package is unable to tracking. Then we would think that you have received the package by default.
An item is only eligible for a return with following two reasons:
1. Incorrect item was shipped. (Remember try to contact our customer service team by email)
2. For a return to be accepted, your item must be in the same condition that you received it: new, unused, unsharpened, and in its original packaging. You will need to provide photographic evidence.
Additional non-returnable items:
- Gift cards
For exchange or enquiries, please contact us by email about the product details
- Damages
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Before start a return, you must contact us at email (imarku@imarku.net) with your order number. If your return is accepted, we’ll send you address of our wearhouse, as well as instructions on how to return your package.
Items sent back to us without first requesting a return will not be eligible for a refund or exchange and will only be sent back to you after payment of all shipping costs.
Return Shipping Adress:
211 Erie St, Pomona, CA, 91768
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the processing time required by your payment provider.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email, we will help you to check it.
*Please Note:
1. Returns requested within 30 days of purchase are accepted for eligible items. For returns due to non-manufacturing reasons, customers are responsible for return shipping costs. Items must be returned in accordance with Imarku’s return policy.
2. For verified manufacturing defects or product manufacturing issues, Imarku will provide appropriate solutions, which may include a return shipping label, replacement, or other resolutions after review.
3. After 30 days and within the 1-year limited warranty period, Imarku provides warranty support for eligible product manufacturing issues. Warranty solutions may include replacement or other appropriate remedies based on the specific situation.
4. The warranty does not cover damage caused by improper use, accidents, normal wear and tear, unauthorized modifications, misuse, or any issues not related to product manufacturing. Customers are responsible for any applicable shipping costs for returns or replacements resulting from these situations.
5. Shipping costs are nonrefundable. Any return shipping fees that are the customer’s responsibility may be deducted from the refund amount.
6. If a customer fails to receive or pick up a delivery within the required timeframe, resulting in product disposal, loss, or return to the warehouse, Imarku reserves the right to refuse a refund or require customers to cover any additional shipping or handling fees incurred.
7. Thank you for your support and trust in Imarku! To protect your rights and interests, we hereby declare: We are unable to provide any after-sales service, returns, exchanges, or warranty support for Imarku products that are not purchased through officially authorized channels. To ensure you receive genuine products and official after-sales support, please purchase only from the official Imarku website, official flagship stores, or authorized resellers.
