Imarku kitchenware you bring into your home should be made to serve you well—and supported by Imarku that takes responsibility for the products it puts into your hands.
We believe our responsibility does not end when your order arrives. It continues throughout your experience with Imarku. That is why we offer a 30-Day Easy Return Policy and a one-year warranty, giving you confidence that we will be here if something does not perform as reasonably expected.
If you experience an issue with Imarku, please reach out to us. You do not need to determine the cause or whether it qualifies before contacting us. Our Customer Care team is here to understand what happened and help determine the appropriate solution.
Whether it is a knife you use every day, cookware at the heart of your kitchen, or one of our sharpening and storage products, we stand behind what we make and the experience we provide.
Imarku is designed for everyday use, and Imarku warranty is designed to support you throughout that experience.
For one year from the date you receive your order, we will stand behind eligible product-related issues that arise during normal and intended use. When a covered issue occurs, we will provide a replacement for the affected product in accordance with this warranty.
Imarku knives are made for everyday kitchen preparation and regular household use.
If your knife develops an issue involving its materials, construction, workmanship, or intended function within one year of receiving your order, please contact us. When the issue falls within Imarku warranty, we will provide a replacement for the affected product.
We understand that knives are working tools and that their condition naturally changes with regular use. Routine sharpening, normal edge wear, and other expected signs of use are therefore part of normal ownership rather than product defects.
We will take responsibility for product-related issues that arise under normal and intended use. Damage resulting from accidents, misuse, excessive force, improper care or storage, unauthorized modifications, or use outside the knife's intended purpose falls outside the scope of this warranty.
If you are unsure about an issue, please contact us. We would rather have you reach out than try to determine the answer on your own.
Imarku cookware is designed for everyday cooking and regular household use.
If your cookware develops an issue involving its materials, construction, workmanship, or intended function within one year of receiving your order, please contact us. When the issue falls within our warranty, we will provide a replacement for the affected product.
We recognize that cookware is used regularly and naturally changes over time. Normal wear, discoloration, surface changes, and minor cosmetic changes that do not materially affect intended performance are part of normal use and are not considered product defects.
When an issue is related to the product itself and occurs during normal and intended use, we will stand behind the product and work toward an appropriate resolution.
Damage resulting primarily from misuse, accidents, improper cooking practices, overheating caused by improper use, improper care or cleaning, unauthorized modifications, or use outside the product's intended purpose falls outside the scope of this warranty.
If you are experiencing an issue and are unsure of the cause, simply reach out to us. Imarku team will help you understand what may have happened and what we can do next.
Imarku Rolling Sharpener is designed to make everyday knife maintenance simple, consistent, and convenient.
If your Rolling Sharpener develops an issue involving its materials, construction, workmanship, or intended functionality within one year of receiving your order, please contact us. When the issue falls within Imarku warranty, we will provide a replacement for the affected product.
Normal wear associated with regular sharpening and maintenance is part of the product's intended use and is not considered a product defect.
We will take responsibility for eligible product-related issues arising during normal and intended use. Damage resulting from misuse, accidents, excessive force, improper handling, unauthorized modifications, or use outside the product's intended purpose falls outside the scope of this warranty.
If something does not seem right, let us know. A few details or photos may help us understand the issue and provide the right solution.
Imarku Magnetic Knife Block is designed to keep your knives organized, accessible, and securely stored.
If your Magnetic Knife Block develops an issue involving its materials, construction, workmanship, or intended magnetic storage function within one year of receiving your order, please contact us. When the issue falls within our warranty, we will provide a replacement for the affected product.
We will stand behind product-related issues that occur during normal and intended use.
Normal cosmetic changes and surface wear that do not affect the product's intended function are considered part of normal ownership. Damage resulting from improper installation, misuse, accidents, excessive force, unauthorized modifications, improper storage, or use outside the product's intended purpose falls outside the scope of this warranty.
For the best experience, we recommend using and caring for your Magnetic Knife Block according to the instructions provided with the product.
Imarku one-year warranty is designed to take responsibility for eligible product-related issues that occur during normal and intended use.
Depending on the product, this includes issues involving:
If a product does not perform as reasonably expected because of an issue covered by Imarku warranty, we will work with you to make it right.
The first step is simply understanding what happened.
When you contact us, we may ask for your order information and, when helpful, photos or other details about the product. These details allow us to understand the situation accurately and determine the most appropriate resolution.
We do not expect you to be an expert in diagnosing a product issue. If something does not seem right, let us know.
Imarku warranty is intended to cover product-related issues that arise during normal and intended use.
As with any product, there are circumstances that fall outside a product warranty, including issues resulting primarily from:
These limitations are intended to distinguish normal ownership and circumstances outside the product's intended use from issues for which the product itself is responsible.
If you are unsure whether your situation falls within these circumstances, please contact us. We will be happy to review it with you.
We believe warranty support should be straightforward.
You do not need to determine whether an issue qualifies before contacting us.
Contact Imarku Customer Care team with your order information and a brief description of what happened.
Share whatever information you have about the issue. If necessary, we may ask for a photo or a few additional details to help us understand the situation.
Imarku team will review the information and determine the appropriate way to assist you.
When an issue is covered by Imarku warranty, we will arrange a replacement for the affected product.
If the original product is no longer available, we may provide a comparable product of similar function and value.
Applicable shipping costs for warranty replacements are the customer's responsibility unless otherwise agreed by us.
A warranty is more than a set of terms. It is part of the responsibility we take on when we put a product into your hands.
We know Imarku become part of everyday life. A knife may be used to prepare dinner every night. Cookware may become part of a family's daily routine. A sharpener helps maintain the tools you rely on, while a knife block keeps those tools organized and ready to use.
We take that responsibility seriously.
When you choose Imarku, we want you to feel comfortable knowing that there is a team behind them. If something does not perform as reasonably expected, we want you to reach out rather than wonder whether anyone will listen.
We may not be able to prevent every issue. But when an issue is with the product, we believe in taking responsibility for it.
That is what standing behind Imarku means to us.
Made to be enjoyed.
Backed by us.
Supported when it matters.
Thank you for choosing us.
If you have a question about Imarku or believe you may have a warranty issue, please contact our Customer Care team with your order information and a brief description of what happened.
We're here to help.
