Refund policy

Return:
Our return policy lasts 90 days, it means you have 90 days after receiving your item to request a free return. If Over 90 days by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please don't reject the package if you found don't want it at the moment or the item is not the one you ordered. Pleass accept it first and contact us about return. If you reject the item cause the package is unable to tracking. Then we would think that you have received the package by default.

An item is only eligible for a return has two reasons:
1. Incorrect item was shipped.(Remember try to contact our customer service team by email)
2.For a return to be accepted, your item must be in the same condition that you received it; new, unused, unsharpened, and in its original packaging. You will need to provide photographic evidence.


Before start a return, you must contact us at imarku@imarku.net. And send us your Order number. If your return is accepted, we’ll send you address of wearhouse, as well as instructions on how to return your package.
Items sent back to us without first requesting a return will not be eligible for a refund or exchange and will only be sent back to you after payment of all shipping costs.

Return Shipping Adress:  
105 Exchange Place #A.
Pomona, CA 91768  US  
             

Return Shipping fee:
Free return when you received the knife and haven not used it yet. We can send you a return lable for return to us within 90 days after place order. If you it's pass 90 days, you will need to pay for shipping if the item have not use it yet and keeping new. 

Additional non-returnable items:
- Gift cards
​For exchange or enquiries, please contact us by email about the product details                                                                                                               
-Damages
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email, we will help you to check it.

 

*Please note: 

1.You need to pay for your shipping costs for returning your item with non-quality problem within 90 days from the date you purchased it.

2. You will be responsible for paying for your own shipping costs for returning your item after 90 days from the receipt of original order.

3. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. If the customer doesn't pick up the goods on the specified date with the requirement, causing the goods to be destroyed, we'll not give a refund. If the goods are returned to warehouses by courier, the customer must be paid the additional fees. 

5. Within the warranty period, the replacement is free but the shipping fee will be charged accordingly after 3-months.

Newsletter

A short sentence describing what someone will receive by subscribing