This is for after-sales customer service only.
These imarku 16-piece Removable Japanese Knife Block Set are really nice knives but are extremely sharp. Be very careful. You can throw out all your collection of old knives as these cover everything. The handles are properly integrated into the steel which has no visible assembly joints, so not expecting breakage.
Blade Steel Type: The Japanese steak knives are made of 3Cr13MOV steel and the rest of the knives are made of ThyssenKrupp steel (German steel).
Hardness Rockwell C scale: 56±2
Handle Material: Pakkawood, solid and sturdy
Knife Type: Knife Set
Blade Edge: Double-edged (50/50 balanced, available for both left and right-handed)
8" Chef Knife x1
10'' Bread Knife x1
8" Slicing Knife x1
7" Santoku Knife x1
6" Chef Knife x1
4.7" Utility Knife x1
5.5" Scissors x1
3.2" Paring Knife x1
4.7" Steak Knives x 6
Sharpen Steel x1
Knife Block (Includes Removable Steak Knife Block) x1
- Tapered design for hardness and flexibility
- Added chromium for stain resistance
- Precisely tempered for added durability
- Polished spine to facilitate a comfortable pinch grip
- The edge is painstakingly hand sharpened to 14°±1° per side, maintaining the perfect balance between blade sharpness and maximum resilience
- Tall blade height gives knuckle clearance to assist with food preparation and chopping activity
- Beautiful hand-polished satin finish blade
- Incredible robustness & quality Pakkawood Handle
- Military-grade G10 handle for life-long durability
- Highly impervious to heat, cold and moisture
- Triple-riveted for even more durability
- Mirror polished, finger protective bolster provides for a perfectly engineered balance with just the right heft
- Ergonomic handle shape for maximum comfort, grip and maneuverability
- Stainless steel second bolster (end cap) adds counter balance and distinction
- Engraved imarku center rivet for Scissors
- Cleans easily for low maintenance
About The Block Set
- Trustworthy - We’re dedicated to enhancing your cooking experience. We provide our customers LIFETIME of satisfaction with these knife sets. If you have any questions or demands about the Japanese knife sets for the kitchen with block, please do not hesitate to contact us, we will try our best to help you as well as meet your demands.
- Maintain Your Knife Block Set - Please wash the knives with a soft cloth and keep them dry after washing to maintain the sharpness and longevity of your knives. This Japanese knife set for the kitchen is essential for both professional and amateur cooks. It sets you apart! Kitchen Knife Sets is the perfect gift for Weddings, Birthdays, Housewarming, Thanksgiving, Christmas.
* Packing List: 1*16 pieces Japanese knife set with box
* Dimensions: 14.13 x 11.06 x 7.36 inches
IS IT SAFE TO ORDER ONLINE?
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HOW CAN I PAY FOR MY ORDER?
Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal. If there is a payment service we don’t currently use, let us know and we can add it to our list.
WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?
You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification. And when the tracking number updated, you will received and email with your order tracking information.
CAN I MAKE CHANGES TO MY ORDER?
Yes, when you want to make a change to your order, please contact us right away at firstname.lastname@example.org with your Order ID so that we can better assist you.
CAN I CANCEL MY ORDER?
We offer an industry record-length 120-day full money back guarantee (including the shipping) and a limited lifetime warranty.
If you want to cancel your order, simply send us a message with your Order ID and we will be pleased to assist you.
I AM MISSING A PRODUCT FROM MY ORDER. WHAT CAN I DO?
We are always here for you to ensure that your Imarku experience is exceptional. If you are missing a product from your order, please contact us at email@example.com and we will be happy to assist you.
DO I NEED TO PAY CUSTOMS ON MY ORDER?
Please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).
1).All orders will be processed after you order 24 business hours
We make every effort to ensure your order is processed, safely packaged and shipped as soon as possible.
If you want to cancel the order, please contact us within 24 hours, after the item has been shipped, it can't be canceled.
If you want to return the product, please check our Return Policy.
2). The order will be shipped from the United State, Shipping fee is free to US , and the Shipping way is by USPS/UPS/Logistic US.
Shipping Time(About): USPS/UPS: 3-4 Business Day, Logistics US:3-5 Business Day
Reminding: Kindly note that you may received serveral package if you order bundle items. Pls wait for more days when you received first package. If still not received it in a week. Pls free to contact us about other packages :)
3).How do I check the status of my order?
When your order has shipped, you will receive an fulfilled email notification from us. And when the tracking number is updated, we will notified you via email again. Please allow 48 hours for the tracking information to become available.
4).If you haven’t received your order many days of receiving your shipping confirmation email, please contact us with your order number, We'll check it for you!
Our return policy lasts 90 days, it means you have 90 days after receiving your item to request a free return. If Over 90 days by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please don't reject the package if you found don't want it at the moment or the item is not the one you ordered. Pleass accept it first and contact us about return. If you reject the item cause the package is unable to tracking. Then we would think that you have received the package by default.
An item is only eligible for a return has two reasons:
1. Incorrect item was shipped.(Remember try to contact our customer service team by email)
2.For a return to be accepted, your item must be in the same condition that you received it; new, unused, unsharpened, and in its original packaging. You will need to provide photographic evidence.
Before start a return, you must contact us at firstname.lastname@example.org. And send us your Order number. If your return is accepted, we’ll send you address of wearhouse, as well as instructions on how to return your package.
Items sent back to us without first requesting a return will not be eligible for a refund or exchange and will only be sent back to you after payment of all shipping costs.
Return Shipping Adress:
105 Exchange Place #A.
Pomona, CA 91768 US
Return Shipping fee:
Free return when you received the knife and haven not used it yet. We can send you a return lable for return to us within 90 days after place order. If you it's pass 90 days, you will need to pay for shipping if the item have not use it yet and keeping new.
Additional non-returnable items:
- Gift cards
For exchange or enquiries, please contact us by email about the product details
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email, we will help you to check it.
1.You need to pay for your shipping costs for returning your item with non-quality problem within 90 days from the date you purchased it.
2. You will be responsible for paying for your own shipping costs for returning your item after 90 days from the receipt of original order.
3. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. If the customer doesn't pick up the goods on the specified date with the requirement, causing the goods to be destroyed, we'll not give a refund. If the goods are returned to warehouses by courier, the customer must be paid the additional fees.
5. Within the warranty period, the replacement is free but the shipping fee will be charged accordingly after 3-months.
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